COACHES' ROOM PRIVACY POLICY

Coaches' Room is a free football community where coaches, parents, officials and other people involved in football can ask football-related questions and receive responses from Verified Coaches. This policy explains what data we collect, why we collect it, and your rights regarding your personal information.

When you create a Coaches' Room account, we collect:

• • Email address — required for account creation and authentication
• • Username — your public display name in the community
• • Optional first name — never displayed publicly
• • Optional mobile number — never displayed publicly
• • Football involvement — e.g. Coach, Parent, Official (shown on your profile if you choose)
• • Authentication provider — email/password, Google, or Apple

Your email is never shown to other users. Your password is hashed and never stored in plain text.

Questions and replies you post are public community content. The following information is visible to other users:

• • Your username (or "Anonymous Coach" if you choose to post anonymously)
• • The content of your questions and replies
• • The date and time of your posts
• • Helpful votes and reply counts

You can choose to post questions and replies anonymously. Even when posting anonymously, your identity is recorded internally for moderation purposes but never displayed publicly.

We store records of questions you save or follow, and helpful votes you cast. This data is private to you and is never shown to other users. It is used to personalise your experience and notify you of new answers on followed questions.

We store your notification preferences, including:

• • Whether you want to be notified when a Verified Coach answers your question
• • Whether you want to be notified when someone replies to your question
• • For Verified Coaches: assignment and reminder notification preferences
• • Whether you have opted in to mobile push notifications

You can change these preferences at any time in your Profile settings.

If you use the Coaches' Room mobile app and enable push notifications, we collect:

• • Device identifier — a stable identifier to manage your device across push token rotations
• • Push notification token — the APNs token used to deliver push notifications to your device
• • Platform — iOS or Android
• • App version — the version of the app you are running
• • Last seen timestamp — when your device last registered

Push tokens are never shared with other users. When you log out, your device's push token is deactivated. When you delete your account, all device records are permanently removed.

We collect anonymous analytics events to understand how the app is used — for example, how many users view questions, submit questions, or open notifications. We do not record the content of your questions or replies as analytics properties. Analytics data is aggregated and does not identify you personally.

If you apply to become a Verified Coach, we collect additional information for verification and internal administration:

• • Full name — for verification, never displayed publicly
• • Contact number — Admin only, never displayed publicly
• • Coaching profile link — Admin only, used for verification
• • Coaching qualifications — checked before approval
• • Coaching experience and background — for assessment
• • Application responses — free-text answers about your coaching approach

Verified Coach identity is never publicly exposed. Public representation uses an approved anonymous football avatar, qualification badge, and expertise tags — never real names, photos, or contact details.

Your account data is retained for as long as your account is active. When you delete your account, your personal data is permanently removed. Your public questions and replies are retained but anonymised — your username is replaced with "Deleted User" and your identity is removed. This preserves community discussions without retaining your personal information.

• • Access — You can view your profile and account information at any time
• • Update — You can edit your profile information in Profile settings
• • Notification preferences — You can change your notification settings at any time
• • Account deletion — You can permanently delete your account from Profile → Account → Delete Account
• • Logout — You can log out at any time, which deactivates your device's push token

If you have any questions about this Privacy Policy or your personal data, please contact us at hello@thecoachesroom.football.